Private healthcare for your team,
without a medical aid.
PatientCare for Business funds 1,000 Health Units for every employee and gives each person one health account they can share with up to five registered dependants. Staff keep the account growing with an affordable monthly top-up of their own, and you can add a quarterly wellness programme or a dedicated company doctor whenever you want them.
Why businesses choose this
Medical aid is out of reach for most workers.
Full company medical aid is expensive and hard to justify for lower-income staff who may move between jobs. So most employees go without, put off seeing a doctor, and lose work days when they get sick. PatientCare gives your team funded access to private care from their first day, at a cost per employee your finance team can budget a year in advance.
- Every employee is funded from the start. There is no approval step, no HR gatekeeping, and nobody has to explain an illness to a manager before they can be seen.
- Unused Health Units your business funded return to your company balance when an employee leaves, ready for the next hire.
- You can start with funded care on its own, then add a quarterly wellness programme or a dedicated company doctor later without changing the base package.
How it works
From funding to care in six steps.
Your budget is set up front and every Health Unit is tracked by who funded it, so you always know what your business owns.
- 1
Fund your company account
You contract per employee and fund the package up front. Pay by EFT, card, or invoice.
- 2
We onboard your team
You send us the employee list. We set up the company account and get everyone registered in the app.
- 3
1,000 Health Units land
Each employee is allocated 1,000 employer-funded Health Units at onboarding, ready to use straight away.
- 4
Employees pick a plan
Each employee selects a monthly Health Unit amount between N$50 and N$150 to keep building their own account.
- 5
Care when it is needed
The employee or a registered dependant books an eligible service, and the correct balance is reduced automatically.
- 6
Units come back on exit
When someone leaves, unused employer-funded Health Units return to your company balance for the next hire.
What the package costs
One package per employee, priced line by line.
Your business funds Health Units and a once-off setup fee. Employees fund their own monthly top-up separately, so your contract value and their commitment never get confused. Wellness and a dedicated doctor are priced as add-ons you choose. Talk to us and we will price it for your headcount.
What your business funds
Charged to your company, per employee.
Employer-funded Health Units
N$1,000
1,000 Health Units allocated to each employee at onboarding. One Health Unit carries N$1 of eligible service value.
Platform and administration
10%
Charged once up front on your starting package. Covers company account setup, employee onboarding, ledger administration, support, and reporting.
What the employee funds
Paid by the employee, separate from your contract.
Monthly Health Unit plan
N$50 to N$150
Each employee chooses a monthly amount to keep building their account after the funded allocation is used. This is not an insurance premium.
Optional add-ons
Priced separately and added when you want them.
Quarterly wellness
N$500
Per employee per quarter, so N$2,000 per employee per year. Campaigns, challenges, health education, and participation reporting.
Dedicated company doctor
N$5,000
Per month at company level, for a named doctor who gets to know your team. Hours, channels, response expectations, and cover are agreed with you up front.
The platform and administration fee is never taken out of an employee's 1,000 Health Units. Ask us to confirm VAT treatment and invoice wording before you sign.
What 1,000 Health Units buy
Services priced in Health Units.
One Health Unit carries N$1 of eligible service value, so a funded allocation of 1,000 covers several consultations through the year. Prices follow the current price list and may change.
from 150 HU
Online consultation
A consultation with a doctor by video or chat.
200 HU
Nurse home visit
A registered nurse visits the employee at home.
250 HU
Partner clinic consultation
An in-person consultation at a partner clinic.
350 HU
Therapy session
A session with a registered mental health professional.
Health Units are the price your team sees. N$ equivalents are secondary and are published on the current price list.
Ownership and control
Every Health Unit is tracked by who paid for it.
What a Health Unit is
Health Units are non-cash healthcare service credits. One Health Unit carries N$1 of value toward eligible services available through PatientCare. Health Units cannot be withdrawn as cash.
Two ledgers, one balance
Your employee sees a single usable balance in the app, while the platform records employer-funded and employee-funded Health Units separately. The two are never mixed.
Employer units come back
When employment ends, unused employer-funded Health Units return to your company balance for a replacement or another eligible employee.
Personal units stay personal
Health Units an employee paid for remain in their Health Account when they leave. Units already redeemed cannot be reversed.
Dependants on the same account
An employee can register up to five dependants. Whether your funded units may be used for dependant care is set out in your employer agreement, so you decide that rule before rollout.
What you see on your company dashboard
- Health Units purchased
- Employer-funded units allocated
- Units returned from leavers
- Available company balance
- Invoices and payment history
- Agreed aggregate utilisation
Employers never receive diagnoses, prescriptions, consultation notes, or any other clinical record. What an employee discusses with their clinician stays between them.
What your business receives
An employer programme, not just an app.
Built for Namibian employers who want their people looked after, with the onboarding, administration, and reporting handled for them.
Included in your package
Funded Health Units
1,000 employer-funded Health Units for every employee, allocated at onboarding.
Onboarding and employee support
We register your team, activate their accounts, and support them directly, so HR does not become the help desk.
Company account administration
Funding, allocation, leaver reallocation, and funding-source records all managed for you.
Health Rewards
Your team earns health points for taking part, and points turn into PatientCare rewards they can actually use.
Financial reporting
Units purchased, allocated, returned, and available, with invoices and agreed aggregate utilisation.
One Health Account per person
Each employee keeps their own account and Digital Health Passport, with up to five registered dependants.
Care in the app or in person
Employees consult a doctor by video or chat, or visit a partner provider near them.
Pharmacy network
Employees can put their Health Units toward prescribed medication at partner pharmacies.
Paid add-ons
Quarterly wellness programme
A campaign or activity, a Health Rewards challenge, health education, and participation reporting every quarter, at N$500 per employee per quarter.
Dedicated company doctor
A named doctor for your team at N$5,000 per month, with agreed hours, channels, and cover when they are unavailable.
Mid-year Health Unit top-ups
Add more employer-funded Health Units during the year when your team needs more than the initial allocation. Talk to us for top-up pricing.
Add-on · Quarterly wellness
Wellness your team actually takes part in.
Quarterly wellness is an add-on at N$500 per employee per quarter. When you add it, every quarter we run a campaign or activity, a Health Rewards challenge, and health education for your team, then report participation back to you. Health Rewards is what keeps it going between quarters, because taking part earns health points your people can redeem for real PatientCare services.
See how Health Rewards worksOne campaign or activity
A wellness activity or campaign each quarter, planned with you and run for your team.
A Health Rewards challenge
A friendly team challenge with a leaderboard, so taking part is visible and social.
Health education
Practical health education delivered in the app, and on site where we agree it.
Participation reporting
A quarterly report on take-up and engagement, plus coordination of any screening you have agreed.
Clear and compliant
Access to private care, not a medical aid.
PatientCare is a prepaid healthcare service. It is not insurance, not a medical aid, and not a savings or lending product. It sits alongside medical aid rather than replacing it.
Read the Privacy PolicyService credits, not cash
Health Units are non-cash credits redeemable only for eligible PatientCare services. They cannot be withdrawn as cash and they are not a deposit, a savings product, or insurance.
A complementary layer of care
PatientCare funds primary and selected outpatient care up front. Medical aids provide broader cover under their own rules, and the two work alongside each other.
Medical aid claims
Medical-aid reimbursement may be available, subject to the relevant fund's rules, provider registration, coding, and the claims functionality available at the time of service.
Registered clinicians
Every clinician on the platform is registered with the Namibian council for their profession, and each service states the type of clinician who delivers it.
Sick notes stay clinical
Sick notes and every other clinical decision remain with the treating clinician, who decides on clinical grounds alone.
Privacy and data handling
Health records are encrypted and access is limited to the employee's treating clinicians. Our Privacy Policy sets out exactly where data is processed and stored, including processing outside Namibia.
Getting started
What rollout looks like.
Setting up is a short project with clear responsibilities on both sides, and no employer software or hardware to install.
You supply the employee list
Send us your employee list and we take it from there. Your business installs nothing, and employees use the PatientCare app they already have on their phone.
Employees register and consent
Each employee registers in the app and gives their own consent before any health information is collected.
Accounts are activated
Employer-funded Health Units are allocated as each employee completes registration. We agree the activation timeline with you at kickoff.
We support your employees
Employees come to us, not to HR, for help with their account, their bookings, and their balance.
Leavers and new hires
Tell us who has left and who has joined. Unused employer-funded units return to your company balance and can be allocated to the new hire.
Quarterly reporting
You receive a financial and utilisation report every quarter, plus a wellness delivery report for any quarter where you have added the wellness programme.
Availability and limits
- Online consultations are available anywhere in Namibia with a data connection.
- Nurse home visits and partner clinic consultations are available in selected locations. Ask us which areas cover your sites.
- PatientCare is not an emergency service. In an emergency your team should go to the nearest emergency facility or call emergency services.
- Health Units cover eligible PatientCare services only. Hospital admission, specialist care, and anything outside the price list are not covered.
- Where a service costs more than the available balance, the employee can top up or you can allocate more Health Units before the booking is confirmed.
Common questions
What businesses ask us.
- Is this a medical aid?
- No. PatientCare is not a medical aid, not insurance, and it does not replace either. It is a prepaid way to give your team funded access to private healthcare. Health Units are non-cash service credits, not money anyone can withdraw.
- What does my business actually pay for?
- Per employee, your business funds 1,000 employer-funded Health Units at N$1,000, plus a once-off platform and administration fee of 10% of your starting package. Everything else is optional: quarterly wellness at N$500 per employee per quarter, and a dedicated company doctor at N$5,000 per month at company level. Talk to us for a quote for your headcount, and we will confirm VAT treatment on your invoice.
- Is the wellness programme compulsory?
- No. Quarterly wellness is an add-on at N$500 per employee per quarter. You can fund Health Units on their own and add wellness later, or run it for a single quarter to see how your team takes to it before committing to a full year.
- What is a Health Unit worth?
- One Health Unit carries N$1 of value toward eligible services available through PatientCare. An online consultation starts at 150 Health Units, a nurse home visit is 200, a partner clinic consultation is 250, and a therapy session is 350, all subject to the current price list.
- What happens when the 1,000 Health Units run out?
- The employee keeps going on their own monthly Health Units, can make additional authorised top-ups, and you can choose to allocate more employer-funded units. Care is not unlimited, and the remaining balance is always visible in the app before anything is booked.
- What is the employee monthly plan?
- Each employee registers and selects a monthly Health Unit amount between N$50 and N$150 to keep building their own account. It is not an insurance premium, and it is separate from what your business pays.
- Can we take the monthly amount off payroll?
- Employees pay in the app or by another authorised method. If you would prefer a payroll arrangement, it needs separate written authorisation from each employee and a legal check against section 12 of the Labour Act, which restricts deductions from remuneration. We will work through that with you rather than assume it.
- What happens if an employee leaves?
- Unused Health Units your business funded return to your company balance for a replacement or another eligible employee. Health Units the employee paid for stay with them. Units already redeemed cannot be reversed.
- Can family members use the account?
- An employee can register up to five dependants on their Health Account. Whether your employer-funded Health Units may be used for dependant care is set out in your employer agreement, so you decide that rule before rollout.
- What do we get to see about our employees' health?
- Nothing clinical. Your dashboard shows units purchased, allocated, returned, and available, plus invoices and agreed aggregate utilisation. Diagnoses, prescriptions, and consultation notes never reach an employer.
- What about staff who already have a medical aid?
- They can use PatientCare too, and it works alongside their cover. Medical-aid reimbursement may be available, subject to the relevant fund's rules, provider registration, coding, and the claims functionality available at the time of service, so it is not something we can promise on a fund's behalf.
- How do you stop sick notes being handed out too easily?
- Every consultation is a genuine assessment by a registered clinician who decides on clinical grounds, so a sick note is only issued where it is warranted. Adding a dedicated company doctor gives your team continuity with someone who gets to know them.
- Is there a minimum, and can we get a better rate?
- Larger orders get better rates. Talk to us and we will put together a quote that fits your headcount.
Bring private care to your team.
Give every employee 1,000 Health Units and one account their family can use, then add wellness or a dedicated doctor when you want them. Book a demo and we will price it for your headcount.